SERVICE CHARTER

Our promise

We aim to build confidence and trust through exceptional property care promoting collaborative and sustainable relationships with mutual benefit, our principles are:

 

  • Safety  The safety of our clients, the public and our employees will not be compromised.
  • Quality  All work will be delivered to the highest possible appropriate standards.
  • Reliability and Punctuality Our entire team will strive to deliver, on time every time.
  • Communication  We will actively promote timely and effective service led information.
  • Honesty and fairness Maintaining trust through total service cost transparency.
  • Value for Money We will establish a demonstrable link between service and cost.
  • Courtesy  We will at all times be respectful and thoughtful in all of our dealings.
  • The Environment  We will comply fully with all regulations and codes of practice.
  • Professional advice We will offer professional property advice, not personal opinion.

Need a fast service?

Our customer services team based in our central London office, are on hand 24 hours, 365 days and often able to arrange for any trade to attend a property maintenance emergency within the hour!

 

CALL NOW: 020 7518 8600

  • Electricians
  • Plumbers
  • Gas Heating Engineers
  • Carpenters
  • Decorators
  • Drain Clearance
  • Handymen
  • Locksmiths
  • Plasterers
  • Roofers

Contact Us:

London West End
Reactive and Compliance

7 Portman Mews South
London
W1H 6AY

London City
Insurance Reinstatement
Five Kings House
Queen Street Place
London
EC4R 1QS

Aylesbury
24/7 FM Helpdesk
Suite 36, Pure Offices
Smeaton Close
Aylesbury
HP19 8HL

Scotland
Insurance Reinstatement
The Emporium Building
6 Whitburn Road
Bathgate, West Lothian
EH48 1HH

[email protected] | Tel: +44 (0) 20 7518 8600