SERVICE CHARTER
Our promise
We aim to build confidence and trust through exceptional property care promoting collaborative and sustainable relationships with mutual benefit, our principles are:
- Safety The safety of our clients, the public and our employees will not be compromised.
- Quality All work will be delivered to the highest possible appropriate standards.
- Reliability and Punctuality Our entire team will strive to deliver, on time every time.
- Communication We will actively promote timely and effective service led information.
- Honesty and fairness Maintaining trust through total service cost transparency.
- Value for Money We will establish a demonstrable link between service and cost.
- Courtesy We will at all times be respectful and thoughtful in all of our dealings.
- The Environment We will comply fully with all regulations and codes of practice.
- Professional advice We will offer professional property advice, not personal opinion.
Need a fast service?
Our customer services team based in our central London office, are on hand 24 hours, 365 days and often able to arrange for any trade to attend a property maintenance emergency within the hour!
CALL NOW: 020 7518 8600
- Electricians
- Plumbers
- Gas Heating Engineers
- Carpenters
- Decorators
- Drain Clearance
- Handymen
- Locksmiths
- Plasterers
- Roofers







Contact Us:
London West End
Reactive and Compliance
7 Portman Mews South
London
W1H 6AY
London City
Insurance Reinstatement
Five Kings House
Queen Street Place
London
EC4R 1QS
Aylesbury
24/7 FM Helpdesk
Suite 36, Pure Offices
Smeaton Close
Aylesbury
HP19 8HL
Scotland
Insurance Reinstatement
The Emporium Building
6 Whitburn Road
Bathgate, West Lothian
EH48 1HH