SERVICE CHARTER

Our promise

We aim to build confidence and trust through exceptional property care promoting collaborative and sustainable relationships with mutual benefit, our principles are:

 

  • Safety  The safety of our clients, the public and our employees will not be compromised.
  • Quality  All work will be delivered to the highest possible appropriate standards.
  • Reliability and Punctuality Our entire team will strive to deliver, on time every time.
  • Communication  We will actively promote timely and effective service led information.
  • Honesty and fairness Maintaining trust through total service cost transparency.
  • Value for Money We will establish a demonstrable link between service and cost.
  • Courtesy  We will at all times be respectful and thoughtful in all of our dealings.
  • The Environment  We will comply fully with all regulations and codes of practice.
  • Professional advice We will offer professional property advice, not personal opinion.

Need a fast service?

Our customer services team based in our central London office, are on hand 24 hours, 365 days and often able to arrange for any trade to attend a property maintenance emergency within the hour!

 

CALL NOW: 020 7518 8600

Latest Posts:

Feedback Messages:

Please thank everyone who has worked here to combat our damp problem.
Patty Johns

You have done a great job! Thank you so much
Jennie - Allsop Lettings

I found Anthony and Cam to be thoroughly professional and I believe them to be a credit to your organisation.
Mr Alex Farmer

...nothing but praise for the work & the professionalism of the painters.
Eric Nassam

Thank you to all your craftsmen for a very professional, patient & nice way in which they did all that they did to transform these offices...
Hamon

Dave and his employer have been excellent and well behaved. Just nice, solid folk
Frederik Bjorndal

Thanks for all your help on this job, it has been a pleasure working with you and I will keep you in mind for future work.
Tom Galvin

Click here for more client testimonials.