CLIENT FEEDBACK

You have done a great job! Thank you so much
Jennie-Allsop Letting

We recently had leak that was a mystery to find however Tony Taylor, Antony Reilly and Matt Scott found the leak in a service riser and before they made an access on the walls in flats to repair the leak it was exactly how Tony described it.

I just wanted to let you know that the above guys have done an outstanding job I’m absolutely amazed with their work and service and wanted to let you know as I think they deserve a congratulations and a big pat on the back.

Also Amy Idle, Damon Styler, Joe Fitchford, Mark Woolner and Martin McAllister are also very helpful whenever I contact them, please pass on my praise to them for an outstanding service.

Luis Da Silva

I just wanted to drop you a line to say a big thank you for taking time out of your weekends to ensure we had emergency support for the art deinstall electrics isolation.

I had wrongly assumed the deinstall team would be set up for doing so; Scott’s attendance saved the day!

We will have a gift for Scott later in the week but wanted to pass on a note to say how grateful I am for your help.
Annie May

We are very happy with the service levels from Master fix –the communication the turnaround on call outs and not least the all-encompassing feeling that we are in good hands.
Paul Richards

Thank you, he came and has fixed it, and has made a very good tidy job, so hopefully that has solved the problem. Thank you for organising all this.
Peter

Just to let you know that the tenant has just called to say how lovely and efficient the attending engineer was!
Kristin Van Der Walt

Thank you so much, [the steps] look wonderful.
Louise

I would just like to say that Anthony who fixed our bathroom (sealant on the shower floor) did an excellent job and we are very pleased with the result.
Don Ramble

I wanted to thank you for arranging for Alan to come in today. He was great!!! He was punctual, efficient and fantastic with my elderly parents who wanted to make sure he was thanked for his work and that you were aware (my mom has very high standards so I was delighted to come home this evening and hear this). Please could you pass on this message to him? I am very grateful.
Derrick

I have to say I have been very impressed with the whole approach, the door looks great and I appreciate the effort it took to complete the work in such a short time.
Chris Keefe

Thank you very much for all your help. The client is happy with both, amazingly quick service and the price.
Hannah Coleman

Thank you for dealing with this and your team that attended yesterday were excellent!
Michael Drummond

…what a great job Zaf and Rory have done for us today. Real ambassadors for Masterfix, so willing and helpful! I am grateful.
Susan Collard

…both Rory and Marcos were ‘top engineers’ and ‘arrived at 8am on the dot’.
Mr Welch

Just confirming that the heating is now fixed, thank you all so much for your quick and brilliant help!
Mike

‘Danny’ from Masterfix was really nice, and we’d like to feedback that we were really happy with everything he did for us and the fact that he took the time to talk to me over the phone to see if I could rectify any fault before he attended was a real plus. He has our thanks!
Natalie: Featherstone-Leigh

Thank you. An extremely efficient service.
Mr Knight

Thank you for sorting the heater out for us – I am delighted!
Joe

…your service was fantastic” – we attended to a water leak in just 20 minutes!
Mr Davis

…we have nothing but praise for the work and the professionalism of the painters currently attending our flat.
Eric

You have been incredibly helpful and I’ve just said goodbye to Anthony who has finished disconnecting the offending pump! He is a first rate plumber.
Fiona

…they were so lovely I just wanted to know their names so I can request them again in the future.
Mrs Faria

Many thanks, you guys are all super-stars!
Annika

Looks great. Very good service; the before and after photos – something my Client really likes.
Richard

The paint is “deeper” and now looks far more professional. Delighted to say “great job”, and Alan was fantastic.
Anita

Your tiler has just left after completing an excellent job. Please thank everyone who have worked here to combat our damp problem, we look forward to a dry future.
Patty Johns

I wish to bring to your personal attention the exceptional service I received today by two of your employees. They were instructed by my building management agency to attend our flat in order to trace a significant leak to our bedroom. My fiancée and I have had to endure months of upheaval due to this leak and were on the verge of being relocated due to the increasing risk to our health from damp. Over the past four months I have had no fewer than 4 engineers attend my property with no end to their suggestions as to what the route cause may be. I have fought tirelessly to try and have someone attend with a no nonsense, can do attitude and was relieved to have your reprsentatives attend with a genuine will to assist.

Not only did they find the route cause of the leak but worked efficiently and with total transparency explaining matters as they progressed.

I found Anthony and Cam to be thoroughly professional and I believe them to be a credit to your organisation.
Mr Alex Farmer

We are all very pleased with your work in our offices and I returned to find it all in pristine condition. Thank you to all your craftsmen for the very professional, patient and nice way in which they did all that they did to transform these offices into modern, attractive working spaces.
Hamon

Last November we had a major flood causing extensive damage, this was caused by negligent tradesmen, lessons learnt, always surround yourself with first class tradesmen or women, eg Masterfix, they were outstanding and their quick response helped us fulfil all our lent hall obligations.
S. A Walby

I just wanted to say I was very impressed with Justin, he was very careful not to get anything dirty and before leaving he had a good clean up of the place so I’m very, very impressed please praise him for a job well done.
Luis Da Silva

Although we haven’t quite finished yet, I just want to say what a great team you have, very professional and accommodating.

Given the scale of the works, what could have been a truely stressful time was made livable.

Kevin Birch was always on top of everything and available, and Alan Young and his team were great in co-ordinating successfully with Art Move and both skillful and and efficient getting on with the job at hand. Alan Young managed his team most competently, and couldn’t have been nicer.

I will certainly be in touch again should I need any work done in the future.
Audrey Wallrock

Just wanted to let you know that Paul and his assistant have done a great job. Job itself been done really well and they were really helpful and kept everything extremely tidy. Thank you!
Lowri Williams

Just a note to thank you and Richard the EXPERT plumber for the brilliant job done – it didn’t take him long at all to spot the fault at flat 6 & have it fixed eventually. He can certainly live it up to the company’s name “MASTERFIX” after all … so well done Richard! Thanks for everything!
Jeanette

Just to let you know that Anthony did a fine job for us this morning. Thank you.
Ian Jones

Just to say Jack is doing a truly first-class repair to our flat and I wanted you to know that we are genuinely appreciative of such quality work!
Madelyn Freeman

What a revelation you have all created in a week. It looks fantastic and is immaculate. Thank you. Please pass on my compliments and appreciation to all concerned.
Jo Clevely

Anthony wants you to know that he was really impressed with your attendance and very quick response as was on site within 20-30 minutes. THANK YOU!
Beatriz

He could see I was in a real state and did everything possible to help me – I was really pleased
Mrs Sutton

[the] crew were professional, friendly and they did the work with care and attention.
Lidia

The tenants of this property are very happy with your service. Keep up the good work!
Rohaini Alap

…and thank you once again for your most efficient service.
Sue Henison

Thank you very much for a good job as always. Glad it was done under budget as well!
Anne Rosignol

I would like to say a big thank you for your help with the door repairs – it was a job well done.
Gill Singh

He has met and exceeded all of the Masterfix promises and values, from his courtesy to his impressive skills.
Rachel Oxburgh

They worked tirelessly and really did us proud. They carried out all that was asked of them with great enthusiasm.
Carey Tyler

I was impressed with Masterfix today, exactly on time, super polite and knew what they were doing.
Anne Roche

Just to let you know that we were very pleased with the service. Very efficient, very good.
Anne-Marie

Thank you for responding so quickly and efficiently to my roof leak.
Terry

I am extremely pleased with the work. He’s not only done a good job, but remained very tidy and cleaned up.
Christine

What Sets Us Apart?

  • Directly employed engineers
  • Management teams whom are trade specialists in supporting our engineers and generate the highest level of succinct communications
  • Fully trained and experienced administration teams
  • Masterfix Ambassador Training: our unique behavioural package for all engineers
  • Continuous technical training programmes for management and engineers alike
  • High levels of staff retention: creates familiarity with portfolios, increases efficiency and experience
  • Our Masterfix Management Database (MMD) – key information at your fingertips

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Feedback Messages:

Please thank everyone who has worked here to combat our damp problem.
Patty Johns

You have done a great job! Thank you so much
Jennie - Allsop Lettings

I found Anthony and Cam to be thoroughly professional and I believe them to be a credit to your organisation.
Mr Alex Farmer

...nothing but praise for the work & the professionalism of the painters.
Eric Nassam

Thank you to all your craftsmen for a very professional, patient & nice way in which they did all that they did to transform these offices...
Hamon

Dave and his employer have been excellent and well behaved. Just nice, solid folk
Frederik Bjorndal

Thanks for all your help on this job, it has been a pleasure working with you and I will keep you in mind for future work.
Tom Galvin

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