Reactive and Minor Works

Responsive

How soon do you need us working with you?

Completing over 2000 tasks in London each month, our directly employed mobile engineer resources are deployed to meet your service requirements 24/7.

Service level attainment around client criteria in meeting ETAs, first time fix and average invoice values are embedded in our core values together with real time task updates that keep you informed and up-to-date at all times.

Competitive

Electronic signature capture supports the audit trail of our fully scripted and detailed invoicing against pre-published hourly rates, all-inclusive of London overheads.

Billing based on 15 minute increments after the first hour on site thus facilitating our “best price” promise.

Our engineers quickly gain familiarity with your portfolio thereby creating servicing efficiencies through familiarity with key service elements of individual properties.

Skilled

All Masterfix engineers are highly experienced in their relevant trade trades skills and often undertake more general maintenance tasks in support of client service and efficiency.

Masterfix have a stable workforce with industry-leading high levels of long term retention.

We operate active training programmes in soft and inter-personal skills; empowering our engineers as true ambassadors of Masterfix.

Communication

Masterfix 5 Step Feedback

Acknowledge task instruction, making contact with occupants as necessary
Confirm ETA, updating clients and texting occupants as may be required
Engineer attendance, to complete the task
Confirm task status to the client
Billing per task against agreed rates with fully descriptive invoices

Robust processes are in place to deal with tasks which cannot be completed on 1st attendance. Fully detailed estimates with supporting photos are promptly submitted.

Need a fast service?

Our customer services team based in our central London office, are on hand 24 hours, 365 days and often able to arrange for any trade to attend a property maintenance emergency within the hour!