REACTIVE AND MINOR WORKS
Completing over 2000 tasks in London each month, our directly employed mobile engineer resources are deployed to meet your service requirements 24/7.
Service level attainment around client criteria in meeting ETAs, first time fix and average invoice values are embedded in our core values together with real time task updates that keep you informed and up-to-date at all times.
Billing based on 15 minute increments after the first hour on site thus facilitating our “best price” promise.
Our engineers quickly gain familiarity with your portfolio thereby creating servicing efficiencies through familiarity with key service elements of individual properties.
Masterfix have a stable workforce with industry-leading high levels of long term retention.
We operate active training programmes in soft and inter-personal skills; empowering our engineers as true ambassadors of Masterfix.
- Acknowledge task instruction, making contact with occupants as necessary
- Confirm ETA, updating clients and texting occupants as may be required
- Engineer attendance, to complete the task
- Confirm task status to the client
- Billing per task against agreed rates with fully descriptive invoices
Robust processes are in place to deal with tasks which cannot be completed on 1st attendance. Fully detailed estimates with supporting photos are promptly submitted.
Need a fast service?
CALL NOW: 020 7518 8600
- Gas Heating Engineers
- Drain Clearance
London West End
Reactive and Compliance
7 Portman Mews South
Five Kings House
Queen Street Place
24/7 FM Helpdesk
Suite 36, Pure Offices
The Emporium Building
6 Whitburn Road
Bathgate, West Lothian